Returning and warranty

Tier One Distribution Procedure for RMA Requests & Returns

Most of the products bought from Tier One can be claimed directly with the manufacturer for service, this guarantees the fastest solution. If you still want to return the goods to Tier One, Tier One Distribution provides a 2 year-warranty service on most products (Tray model CPU's and software are provided with 1 year-warranty service). Please follow the instructions below.

SUBMIT RMA REQUEST

RMA requests should be submitted online: https://www.t1distribution.nl/rma/

Items must meet the following requirements in order to be processed:

The item must be bought from Tier One Distribution BV and should be matched with the original invoice which can be downloaded from our website
The item should pass the serial number check
The item may not have physical damage and should have been used
The item should have been used for the particular purpose provided by the manufacturer. Note that goods which have been used for ‘mining’ or ‘farming’ could be excluded from warranty.
All manufacturer labels and stickers must be present and intact.

You may receive additional questions about the submitted item. Such as a specific error description, the troubleshooting steps taken before reporting the item to us, and what setup was used to test this item. The submitted item will be rejected when the above questions cannot be answered.

After the RMA request is submitted you will receive an email with one of the following statuses.

Approved - Send product
Denied - No warranty
Denied - Serial number unknown

Products with status Denied are not to be shipped to Tier One Distribution B.V.

PACKAGING AND SHIPPING INSTRUCTIONS

When shipping RMA goods , it is important to note the following:

Items must be sufficiently protected by packaging materials, and placed securely in a box. All items with physical damage due to insufficient packaging/transport damage, will not be accepted and will be returned to the customer.
Items must be shipped back with all accessories supplied, especially for the following items:
- All AMD box model CPU’s require the cooler to be included.
- All motherboards require the battery to be installed and the protected socket cap needs to be placed on the socket
- Memory kits of 2 always need to be returned complete, even if there is only 1 defect module.
Monitors need to be returned with all accessories (cables, power supply, base-stand)
All rma numbers must be clearly marked on the outside of the box.
When a shipment contains multiple RMA case numbers, it is important to note the following:
- Every item must be separately packed, and marked with its corresponding RMA number. It must be clear which product belongs to what RMA case.
- Additional items sent back which have not been authorised for return, will not be returned to the customer and must be collected at customer’s expense.

RMA shipments must be sent to the following address:

Tier One Distribution BV
RMA Department
Bliek 12
4941 SG Raamsdonksveer
The Netherlands

Upon issue of RMA returns number, this number will be valid for 7 days only and defective products must be delivered to stated address within this period

For non-EU customers it is important to indicate that the products are being returned for an RMA/warranty claim to avoid extra import/tax cost

REPLACEMENT OR CREDIT

Tier One Distribution will try to process all items asap but please understand that a certain time is required in order to process your goods depending on the different procedures from different manufacturers.
Tier One Distribution will follow the solution provided by the manufacturer which can be a direct exchange, repaired item, credit note or rejection of the returned item.
On issue of credit note, the credit price will be at the original purchase price or at the current market value, which will be decided by Tier One Distribution.

For questions pls contact us on:

Customer Services

Telephone: +31(0)162 581445

Email: [email protected]